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Member Experience Committee Meeting via Zoom
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About this event
CHPV Member Experience Committee
Meets monthly on the third Tuesday
11–12 Central via Zoom
Please contact info@chpv.org or call the Executive Director at 773-234-6428 if you are interested in learning more about CHPV's committees.
Charter:
The Member Experience Committee is a working body reporting to the Executive Director. The committee is responsible for recommending, implementing, and administering policies, procedures, and guidelines to support the overall experience of being a CHPV member. This includes and is not limited to the following:
- Welcoming and orienting new and newer members
- Working within and across CHPV to create an inclusive & friendly environment for all involved
- Encourage a culture of volunteerism among members
- Periodically assessing the experience of members through casual conversation, feedback sessions, surveys, and other tools and recommending changes
- Recommending and implementing strategies to maximize member retention
- Follow up with recently lapsed memberships to secure renewals or assess and report the reason for non-renewal
- Provide monthly committee reports to the ED as warranted
- Inform and stay informed about the work of other CHPV committees
Short Term Goals:
- Develop and support a new member onboarding workflow.
- Assess and prioritize which unengaged members to connect with to reignite their relationship with CHPV
- Review Member Guide and recommend best ways to promote it to our members
Long Term Goals:
- Recognizing members
- Review website and make relevant recommendations
- Review application forms
- Work with Member Services on new & continuing member needs assessments
- Work with members to add their photos (and bios) to membership directory
- Create exit interview for lapsed members
Category
Chicago Hyde Park Village
Registration Info
Registration is not available online - contact the event coordinator